Frequently Ask Questions
How does your 100% satisfaction guarantee work?
If you're not fully satisfied, let us know within 24 hours. We’ll send a different cleaner within 7 days—no questions asked.
Are your cleaners background checked and insured?
Yes. Every Solira cleaner undergoes thorough vetting, including background checks, and is fully insured.
What products do you use?
We use high-quality, non-toxic products that are safe for families and pets. If you have specific preferences or sensitivities, just let us know.
Do I need to be home during the cleaning?
Not at all. Many clients prefer to provide access instructions and return to a beautifully clean space. Your trust and peace of mind are our priority.
Can I request a specific cleaner?
Absolutely. While we can’t guarantee availability, we’ll do our best to accommodate preferences for future cleanings.
Do I need to prepare anything before my cleaning?
We only need for you to ensure access to your home (keys, codes, or pets secured). We’ll take care of the rest.
What’s your cancellation policy?
Please cancel or reschedule at least 24 hours in advance to avoid a cancellation fee.
Do you bring your own supplies and equipment?
Yes. Our team arrives fully equipped with everything needed. If you’d like us to use your products, just mention it in your booking.